Terms & Conditions

Guarantee Policy

All reservations require full credit card guarantee with full payment taken upon booking. *

Cancellation Policy

Cancel 48 hours prior to arrival (2pm) to avoid a penalty of full stay’s accommodation (tax inclusive). *

Booking Policy

All accommodation bookings must be guaranteed at the time of reservation by provision of credit card details. Please see rate details and booking policies for individual rate offers at the time of booking. By providing credit card details you warrant that you have the authority to use the credit card and you authorise the Eastcoaster to charge the cost of your booking to the credit card. If the booking for accommodation is made through a third party, the terms and conditions of that third party also apply.

* Special Packages that are prepaid at the time of booking which are non-refundable and cannot be amended or cancelled.

Accommodation – Extra Guest and Child Policy

Rates are per room per night based on two to four person occupancy depending on room type, children 12 years and under stay free when sharing room with parents utilising existing bedding.

Extra guests are charged $20.00 per person per night for “room only” rates. Cots are available at no charge. Please note that bedding for cot is not supplied.

Pets not allowed.

Check-In Time: 2:00 pm
Check-Out Time: 10:00 am

Privacy Policy

Protecting your privacy and the confidentiality of your personal information is fundamental to the way The Eastcoaster does business.

Our Privacy Policy explains how The Eastcoaster will manage and protect your personal information.

Many of our operations allow you to interact with us anonymously, such as our bar, dining, retail, tourism and conference facilities.

Your personal information is only collected with your consent during the course of providing you with certain goods or services which you request. Examples of personal information may include your name, address, contact details, credit card details, government issued photo identification reference number, video footage or information about your opinions and what you like.

We are committed to protecting your personal information and believe that our Privacy Policy represents industry best practice.

Contact us about privacy

If you have any questions or would like further information about our Privacy Policy please email us.